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Returns & Exchanges

We want you to love what you buy. If you're not completely satisfied, we make returns easy and hassle-free.

30-Day Return Window

You have 30 days from the delivery date to initiate a return.

Original Condition Required

Items must be unused, unworn, and in original packaging with tags attached.

Free Return Shipping

We provide prepaid return labels for your convenience.

Full Refund Guarantee

Receive a full refund to your original payment method.

How to Return an Item

1

Check Eligibility

Ensure your item meets our return criteria

  • Item must be unused and in original condition
  • Original tags and packaging must be intact
  • Return request must be within 30 days of delivery
  • Items must not be on final sale
2

Initiate Return

Start your return process online

  • Log into your account and go to order history
  • Select the item(s) you want to return
  • Choose your reason for return
  • Print the prepaid return label
3

Package & Ship

Pack your items securely

  • Use the original packaging if possible
  • Include the return form and receipt
  • Attach the prepaid return label
  • Drop off at any authorized shipping location
4

Receive Refund

Get your money back quickly

  • We'll process your return within 3-5 business days
  • Refund will be issued to your original payment method
  • You'll receive email confirmation of your refund
  • Refunds typically appear in 5-10 business days

Items That Cannot Be Returned

Items worn or used
Items without original tags
Items damaged by customer
Final sale items
Custom or personalized items
Items returned after 30 days

Need a Different Size or Color?

We offer easy exchanges for different sizes or colors. Simply follow the return process and specify that you'd like an exchange instead of a refund.

1

Start Exchange

Initiate return and select “Exchange” option

2

Choose New Item

Select the size or color you'd prefer

3

Receive New Item

We'll ship your new item once we receive the return

Questions About Returns?

Our customer service team is here to help with any return-related questions.

Contact Support
Swisia — Premium fashion & lifestyle | Switzerland → Tunisia